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Parent Programme
Bachelor of Science in Computing (Level 7 NFQ)
NFQ Level & Reference
Level 6 / M1.3
Duration
12 Weeks X 2.5 Hours per week
MODULE TITLE
Interpersonal Skills for IT
STAGE
Year 1
Module Credit Unit
ECTS: 5

Interpersonal Skills for IT Module

Introduction to Interpersonal Skills for IT

This Interpersonal Skills for IT module will enable learners to communicate; formally, non-formally and informally, by effectively using a range of skills and tools both individually and in groups. It will also teach learners how to operate effectively within teams and engender academic integrity as an underpinning for all modules.

Indicative Syllabus Content

Interpersonal Skills for IT

Effective communication for IT

  • Communication Theory- barriers to effective communication
  • Note taking (Cornell method)
  • Time management

Intercultural knowledge and emotional intelligence

  • Perception theory
  • Stereotyping
  • Self-reflection methods

Conflict management

  • Conflict style diagnosis
  • Conflict types

Presentation skills

  • Non-verbal communication
  • Visuals aids
  • Presentation skills
  • presentation tools usage including MS PowerPoint
  • Project management tools identification e.g. Click-up, Hive

External communication

  • company objectives and organisation
  • market research
  • Segmentation and Target marketing
  • External communication tools- 4 p’s for e-commerce

Teamworking

  • Characteristics of groups and team
  • Belbin’s 9 team roles
  • Virtual teams
  • Collaboration techniques

Ethics and ESG

  • Kant and Utilitarianism
  • Business ethics
  • Unethical corporations
  • Corporate Social responsibility strategy
  • Sustainability for business

Internal communications

  • Upward and downward communication in businesses
  • Meetings management and etiquette
  • Creating an agenda, minute taking and chairing

Research methods

  • Primary and secondary research methods
  • Artificial intelligence for research purposes
  • Qualitative and quantitative research
  • Interview strategy
  • Data collection and interpretation
  • Report writing
  • Harvard referencing

Minimum Intended Learning Outcomes (MIMLOs)

Upon successful completion of this module, the learner should be able to:
MIMLO1
Apply effective communication techniques by understanding and overcoming any challenges to communication.
MIMLO2
Analyse organisational behaviour using emotional intelligence: internal communications, group dynamics & teamwork within disciplinary and non-disciplinary teams, managing conflict, understanding motivation theory, intercultural awareness. and ethics and sustainability in corporations.
MIMLO3
Utilise research techniques effectively to research, manage and organise academic and industry literature.
MIMLO4
Present individually and within a team using effective communication skills and presentation technology.
MIMLO5
Analyse corporations from an ethical and sustainable point of view (ESG), using current case studies.

Assessment

MIMLOs
Assessment
Percentage
1, 2, 3, 4, 5
Team-work supervised project and presentation
Total Assessments 100%
Academic research in teams and presentation

Reassessment Opportunity

Where the combined marks of the assessment and examination do not reach the pass mark the learner will be required to repeat the element of assessment that they failed. Reassessment materials will be published on Moodle after the Examination Board Meeting and will be aligned to the MIMLOs and learners will be capped at 40% unless there are personal mitigating circumstances.

Aims & Objectives

This Interpersonal Skills for IT module will ensure learners meet the following objectives:

  • Use appropriate communication skills and tools apposite to an ICT setting.
  • Research, reference (Harvard) and make effective use of academic and industry material available such as; literature, cutting-edge industry practices and emerging and disruptive technologies e.g. ChatGPT for writing and research
  • Ensure academic integrity underpins all course-work submitted by way of assessment and/or examination
  • Understand individual and group behaviour and be an effective team member
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