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Parent Programme
Bachelor of Business Level 7 NFQ
NFQ Level & Reference
Level 7 / Ref: M3.7
Duration
12 Weeks X 2.5 Hours per week
MODULE TITLE
Operations Management
STAGE
Award
Module Credit Units
ECTS: 5

Operations Management Module

Introduction Operations Management

This Operations Management module is designed to help you develop key skills in planning, designing, and managing the processes needed to produce goods and deliver services. You'll learn how to use efficiency tools and frameworks in real-world situations. Additionally, you'll explore new and emerging technologies and how they impact operations, including updates on regulations and the shift towards sustainability and a circular economy.

Indicative syllabus Content

Introduction:

  • Operations Management in manufacturing and service organisations
  • Operations strategy and the link to corporate strategy

Operations management

  • Developing a winning operations strategy; forecasting
  • Designing Operations - design of goods and services
  • Product and service design methods and models

The importance of people

  • Leadership in operations
  • HR dimensions in Operations – designing jobs

Managing Quality.

  • Process strategy (capacity and constraint management)
  • Location and layout strategies

Continuous Improvement:

  • Total Quality management
  • Lean management
  • Lean Six Sigma and Business Process Engineering

Process analysis

  • value chains and waste elimination
  • Process analysis and design
  • concepts, tools and practice

Technologies

  • Role of technology in achieving efficiency and effectiveness in operations
  • New Technologies in Supply Chain Management, ERP Systems

Managing Operations

  • Supply chain management
  • Inventory management
  • Aggregate planning, MRP and ERP, short term scheduling
  • JIT and Lean Operations, Maintenance and Reliability

Sustainability and Supply Chain Operations

  • Substitute materials in product design to achieve sustainability
  • Circular Economy
  • Carbon footprint design and its impact on tariffs and product design
  • Lean and agile principles, supply and demand management, forecasting and inventory management, Global facility location & warehousing
  • Capacity planning in manufacturing and service industries
  • Role of regulatory changes in corporate social responsibility

Sustainable Operations

  • SCM and Logistics Triple Bottom Line
  • Green SCM & Purchasing
  • Corporate Social Responsibility in SCM

Minimum Intended Learning Outcomes (MIMLOs)

Upon successful completion of this module, the learner should be able to:
MIMLO1
Critique the importance of the operations function and how it links to other functions and activities of the firm, including new and emerging technologies such as AI; Robotics; Sustainability; and their use in Operations.
MIMLO2
Evaluate the concepts and methods related to managing and continuously improving, service and manufacturing organisations’ operations processes, and process innovation.
MIMLO3
Analyse operations processes from efficiency and responsiveness perspectives in services and manufacturing businesses.
MIMLO4
Evaluate new and emerging technologies in operations management including artificial intelligence.

Assessment

MIMLOs
Assessment
Percentage
1, 2, 3, 4
CA 1: Individual assignment
Total 100%

Reassessment Opportunity

Where the combined marks of the assessment and examination do not reach the pass mark the learner will be required to repeat the element of assessment that they failed. Reassessment materials will be published on Moodle after the Examination Board Meeting and will be aligned to the MIMLOs and learners will be capped at 40% unless there are personal mitigating circumstances.

Aims & Objectives

This Operations Management module aims to equip learners with a deep understanding of the skills needed for systematic planning, design, and operation in both manufacturing and service environments. It focuses on analysing and applying operations management principles, addressing the importance of change management amid new technologies, and evaluating the impact of sustainability and circularity on operational outcomes. Additionally, it highlights the significance of conformance to regulatory frameworks, quality management, and Total Quality Management (TQM) principles.
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