Interpersonal Skills for IT

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Parent Programme

Bachelor of Science in Computing (Level 7 NFQ)

NFQ Level & Reference

Level 6 / M1.3

Duration

12 Weeks X 2.5 Hours per week

MODULE TITLE

Interpersonal Skills for IT

STAGE

Year 1

Module Credit Unit

ECTS: 5

Interpersonal Skills for IT Module

Introduction to Interpersonal Skills for IT

This Interpersonal Skills for IT module will enable learners to communicate; formally, non-formally and informally, by effectively using a range of skills and tools both individually and in groups. It will also teach learners how to operate effectively within teams and engender academic integrity as an underpinning for all modules.

Indicative Syllabus Content

Interpersonal Skills for IT

Effective communication for IT

Communication Theory- barriers to effective communication
Note taking (Cornell method)
Time management

Intercultural knowledge and emotional intelligence

Perception theory
Stereotyping
Self-reflection methods

Conflict management

Conflict style diagnosis
Conflict types

Presentation skills

Non-verbal communication
Visuals aids
Presentation skills
presentation tools usage including MS PowerPoint
Project management tools identification e.g. Click-up, Hive

External communication

company objectives and organisation
market research
Segmentation and Target marketing
External communication tools- 4 p’s for e-commerce

Teamworking

Characteristics of groups and team
Belbin’s 9 team roles
Virtual teams
Collaboration techniques

Ethics and ESG

Kant and Utilitarianism
Business ethics
Unethical corporations
Corporate Social responsibility strategy
Sustainability for business

Internal communications

Upward and downward communication in businesses
Meetings management and etiquette
Creating an agenda, minute taking and chairing

Research methods

Primary and secondary research methods
Artificial intelligence for research purposes
Qualitative and quantitative research
Interview strategy
Data collection and interpretation
Report writing
Harvard referencing

Minimum Intended Learning Outcomes (MIMLOs)

Upon successful completion of this module, the learner should be able to:

MIMLO1

Apply effective communication techniques by understanding and overcoming any challenges to communication.

MIMLO2

Analyse organisational behaviour using emotional intelligence: internal communications, group dynamics & teamwork within disciplinary and non-disciplinary teams, managing conflict, understanding motivation theory, intercultural awareness. and ethics and sustainability in corporations.

MIMLO3

Utilise research techniques effectively to research, manage and organise academic and industry literature.

MIMLO4

Present individually and within a team using effective communication skills and presentation technology.

MIMLO5

Analyse corporations from an ethical and sustainable point of view (ESG), using current case studies.

Assessment

MIMLOs

Assessment

Percentage

1, 2, 3, 4, 5

Team-work supervised project and presentation

Total Assessments 100%

Academic research in teams and presentation

Reassessment Opportunity

Where the combined marks of the assessment and examination do not reach the pass mark the learner will be required to repeat the element of assessment that they failed. Reassessment materials will be published on Moodle after the Examination Board Meeting and will be aligned to the MIMLOs and learners will be capped at 40% unless there are personal mitigating circumstances.

Aims & Objectives

This Interpersonal Skills for IT module will ensure learners meet the following objectives:

Develop effective communication skills tailored to an ICT setting.
Research, reference (Harvard), and utilise academic and industry resources, including emerging technologies like ChatGPT.
Maintain academic integrity in all assessments.
Ensure academic integrity underpins all course-work submitted by way of assessment and/or examination.
Understand individual and group behaviour to be an effective team member.

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